Contact Center Supervisor

RPX One Stop Logistics is HIRING!

Contact Center Supervisor

Location: Kebayoran Lama, South Jakarta, Indonesia
Job Type: Full-Time (24/7 Shift Operation)

Are you an analytical problem-solver with strong leadership potential?
RPX One Stop Logistics is looking for a driven Contact Center Supervisor to lead our customer experience team across multiple channels and drive operational excellence.
This role is built for a hands-on leader who thrives on working with people, data, and continuous improvement—and is ready to fast-track their growth toward a future Contact Center Manager role!

WHAT YOU'LL DO:

• Supervise daily 24/7 contact center operations, ensure smooth shift management, and maintain top-tier SLA & service standards.

• Analyze performance metrics, identify operational gaps, and turn data insights into actionable improvements.

• Coach, mentor, and motivate contact center agents to foster a high-performance, customer-centric culture.

• Resolve escalations, optimize customer journeys, and support digital transformation initiatives (automation, chatbots, and omnichannel integrations).

WHAT WE'RE LOOKING FOR:

• Bachelor’s Degree in Engineering preferred, graduating from a reputable university is a strong plus.

• Maximum of 2 years of experience, with fresh graduates possessing active campus organization or committee leadership experience strongly preferred.

• Good command of English (written & spoken); possessing a TOEFL or TOEIC certification is an advantage.

• Strong proficiency in Microsoft Excel and reporting; familiarity with BI/Dashboard tools is a definite plus.

• Comfortable working in a fast-paced, high-volume, and 24/7 multi-shift environment.

• Tech-savvy, customer-focused, and eager to adapt to digital transformations.