Aftersales Area Supervisor - Sumatera

Job Description​

• Supervise and coordinate aftersales operations across the assigned areas in Sumatra.​

• Monitor the performance of service centers, repair teams, and technical personnel to ensure service quality and operational efficiency.​

• Ensure timely vehicle repairs, effective troubleshooting, and proper handling of customer complaints.​

• Develop and implement aftersales service procedures in accordance with company standards.​

• Coordinate with dealers, service partners, and internal teams to resolve technical issues and improve service delivery.​

• Monitor aftersales KPIs, including repair turnaround time, service quality, customer satisfaction, and warranty claim handling.​

• Conduct regular field visits to evaluate service operations and ensure compliance with company policies and procedures.​

• Identify recurring technical issues and coordinate with the technical team to implement corrective actions.​

• Manage aftersales resources, spare parts availability, and service support requirements in the assigned region.​

• Provide coaching and technical guidance to service teams to improve their skills and performance.​

• Prepare regular operational reports and provide recommendations for continuous improvement.​

• Support the launch and expansion of aftersales service networks across Sumatra.​

Job Requirements​

• Minimum Diploma (D3) or Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field.​

• Minimum 3 years of experience in aftersales operations, automotive service, or technical service management.​

• Previous experience in a supervisory or team leadership role is highly preferred.​

• Experience in the automotive or motorcycle industry is strongly preferred.​

• Good understanding of vehicle maintenance, troubleshooting, repair processes, warranty claims, and aftersales service operations.​

• Strong leadership, problem-solving, communication, and coordination skills.​

• Ability to analyze operational performance and implement service improvement plans.​

• Customer-oriented, proactive, and capable of managing multiple service locations.​

• Willing to travel regularly across Sumatra for operational supervision and field visits.​

• Willing to be based in Sumatra; the specific placement location will be determined based on business needs.