After Sales Manager

About the role

Tanamera Coffee is looking for an experienced After Sales Manager to lead after-sales service operations, ensuring excellent customer support, reliable coffee equipment performance, and strong customer relationships across B2B and F&B business.

Key responsibilities

• Oversee after-sales services for coffee equipment, coffee products, and related solutions provided to customers and business partners.

• Manage customer inquiries, complaints, technical issues, warranty claims, and service requests to ensure timely resolution.

• Coordinate coffee machine and grinder installation, troubleshooting, preventive maintenance, and repairs.

• Supervise and develop the technical service team to maintain high service standards and technical competency.

• Build and maintain strong relationships with B2B customers, including cafés, restaurants, hotels, offices, and corporate clients.

• Collaborate with Sales, Technical, Operations, Warehouse, Procurement, and Finance teams to ensure efficient service delivery.

• Monitor service performance, customer satisfaction, equipment downtime, spare parts availability, and service costs.

• Develop service procedures, maintenance schedules, and continuous improvement initiatives to enhance customer experience and operational efficiency.

About you

• Minimum 3–5 years of experience in after-sales service, technical service, equipment maintenance, or customer service management.

• Experience in the F&B, coffee equipment, hospitality, or commercial equipment industry is preferred.

• At least 1–2 years of team leadership or supervisory experience is preferred.

• Good understanding of troubleshooting, preventive maintenance, warranty management, and service operations.

• Strong customer relationship management, communication, coordination, and problem-solving skills.

• Proficient in Microsoft Office or Google Workspace; familiarity with CRM, ERP, or service management systems is an advantage.

• Willingness to travel for customer visits, equipment inspections, and service coordination when required.

About us

Tanamera Coffee is a team committed to delivering quality coffee and excellent customer experiences.