Waiter/Waitress

Job Description – Waiter / Waitress

Position Title

Waiter / Waitress

Department

Food & Beverage Operations

Reports To

Restaurant Supervisor / F&B Manager

Position Summary

The Waiter/Waitress is responsible for delivering exceptional guest service by providing a welcoming, professional, and personalized dining experience. This role ensures efficient food and beverage service while maintaining the high hospitality standards of Reload Sanctuary. The ideal candidate is attentive, service-oriented, and passionate about creating memorable guest experiences in a wellness-focused environment.

Key Responsibilities

Guest Service

• Welcome guests warmly and assist them with seating arrangements.

• Present menus and provide detailed knowledge of food and beverage offerings.

• Make recommendations based on guest preferences and dietary requirements.

• Ensure guests receive attentive, friendly, and professional service at all times.

• Address guest inquiries, concerns, and special requests promptly and professionally.

Food & Beverage Operations

• Take accurate food and beverage orders and enter them into the POS system.

• Serve food and beverages according to company service standards.

• Monitor guest satisfaction throughout the dining experience.

• Clear and reset tables efficiently and maintain cleanliness of dining areas.

• Ensure proper handling and presentation of all food and beverage items.

Operational Support

• Prepare restaurant and service areas before opening and after closing.

• Maintain cleanliness, hygiene, and sanitation standards in accordance with company policies.

• Assist with inventory control and stock replenishment when required.

• Ensure all equipment and service stations are clean and fully operational.

Teamwork & Communication

• Collaborate effectively with kitchen, bar, reception, and other departments.

• Communicate guest feedback and operational issues to supervisors.

• Support colleagues to ensure smooth daily operations and exceptional service delivery.

Compliance & Standards

• Follow all health, safety, hygiene, and food handling regulations.

• Maintain grooming and appearance standards at all times.

• Adhere to company policies, procedures, and service standards.

Qualifications

• High School Diploma or equivalent.

• Previous experience in hospitality, restaurant, café, hotel, wellness, or luxury service environments is preferred.

• Good communication and interpersonal skills.

• Basic English communication skills preferred.

• Positive attitude and strong customer service mindset.

• Ability to work flexible schedules, including weekends and holidays.

Preferred Qualifications

• Experience in wellness, luxury hospitality, boutique hotels, or premium service establishments.

• Knowledge of healthy food, nutrition, and wellness-oriented products.

• Experience using POS systems.

Key Competencies

• Guest Service Excellence

• Communication Skills

• Attention to Detail

• Teamwork

• Professionalism

• Problem Solving

• Time Management

• Positive Attitude

Key Performance Indicators (KPIs)

• Guest satisfaction scores and feedback.

• Service quality and consistency.

• Order accuracy.

• Upselling performance.

• Table turnover efficiency.

• Compliance with cleanliness and hygiene standards.

Employment Type: Full-Time

Location: Reload Sanctuary Bali