Unit Manager (Surabaya)

PT Sunshine Food International is looking for a dedicated and operationally driven Unit Manager – Hospital Catering to oversee the daily operations of our hospital catering services.

This role is responsible for ensuring the smooth delivery of safe, high-quality food services while maintaining compliance with food safety standards, client requirements, and operational excellence. The successful candidate will lead on-site teams, manage operational performance, and collaborate with internal and external stakeholders to deliver exceptional service in a hospital environment.

Key Responsibilities
- Oversee the daily operations of the hospital catering unit to ensure efficient and uninterrupted service delivery.
- Lead, supervise, and develop kitchen, production, and service teams to achieve operational excellence.
- Ensure food production and meal distribution comply with company standards, client requirements, and food safety regulations.
- Monitor food quality, portion control, hygiene, sanitation, and overall service standards.
- Manage manpower scheduling, attendance, productivity, and workforce planning to support operational needs.
- Coordinate with hospital representatives, dietitians, and internal departments to ensure timely and accurate meal services.
- Monitor inventory levels, food costs, and operational expenses while minimizing waste and optimizing resources.
- Ensure compliance with HACCP, GMP, sanitation, hygiene standards, and company Standard Operating Procedures (SOPs).
- Investigate operational issues, customer feedback, and service complaints, implementing corrective and preventive actions where necessary.
- Prepare operational reports, monitor key performance indicators (KPIs), and recommend continuous improvement initiatives.
- Support new operational initiatives, process improvements, and company projects to enhance service quality and operational efficiency.

What We're Looking For
- Bachelor's Degree in Hospitality Management, Nutrition, Food Technology, Business Management, or a related field.
- Minimum 3–5 years of experience in catering operations, food service, hospitality, healthcare, or a similar industry.
- Previous experience managing hospital catering operations will be highly preferred.
- Strong leadership and people management skills with the ability to lead multidisciplinary operational teams.
- Good understanding of food safety regulations, HACCP, GMP, hygiene, and sanitation standards.
- Strong planning, organizational, and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Able to work under pressure in a fast-paced operational environment.
- Proficient in Microsoft Office and operational reporting.
- Willing to work on-site and support operational requirements, including weekends or public holidays when necessary.

What We Offer
At PT Sunshine Food International, we believe our people are our greatest asset. We provide a collaborative work environment where operational excellence, continuous learning, and career development are encouraged.

Joining our team means you'll enjoy:
- Competitive salary and attractive benefits package.
- Career development and leadership growth opportunities.
- Exposure to healthcare and institutional food service operations.
- A collaborative and supportive working environment.
- Opportunities to contribute to operational excellence and customer satisfaction.