Technology Specialist

About the role

We are seeking IT Support and IT Helpdesk professionals to join our growing organization. You will monitor and handle incoming IT support tickets, provide day-to-day IT support to employees, troubleshoot technical issues, and coordinate with relevant teams to ensure timely issue resolution.

Key responsibilities

• Monitor and handle incoming IT support tickets related to driver and customer applications, as well as map systems

• Troubleshoot technical issues and identify the root cause of reported problems

• Resolve reported issues in a timely manner based on their urgency and SLA

• Track ticket progress and provide updates to relevant stakeholders

• Provide day-to-day IT support to employees for hardware, software, and connectivity issues

• Support employee onboarding and offboarding processes, including IT access and equipment arrangements

• Troubleshoot Wi-Fi connectivity and other common technical issues

• Handle IT-related issues at depots, including laptop and other equipment problems

• Record, track, and follow up on IT requests through the ticketing system

About you

• Relevant internship or work experience is a plus; fresh graduates are welcome to apply

• Educational background in IT or a related field is preferred

• Good problem-solving and analytical skills

• Good communication and interpersonal skills, including English communication

• Familiarity with IT support tools or ticketing systems is an advantage

• Able to work independently and collaboratively in a fast-paced environment