Technology Manager (ERP)

Tanggung jawab

About The Role:

At Tentang Anak, we move super fast because we work for the needs of 80 million Indonesian children & families that can’t wait. We seek people who are hungry to solve the problem, accountable & bring speed in everything they do.

As we scale our FMCG retail operations, we need a Technical Leader who can ensure our business systems run reliably while supporting our digital and physical products.

What You'll Own

Business Systems & ERP Operations

• Lead technical integration, customization, and daily operations of Oracle NetSuite ERP
• Ensure smooth data flow between sales channels (e-commerce, B2B, marketplaces) and NetSuite
• Build and maintain internal operational tools: dashboards, reports, workflow automation for Finance, Supply Chain, and Operations teams
• Provide Tier-2/3 technical support for business-critical systems: troubleshoot ERP issues, data sync failures, integration problems
• Support multi-warehouse operations, inventory management, batch tracking, and 3PL integrations
• Collaborate daily with Business Intelligence, Product Manager, Finance, Ops, and Supply Chain teams to understand and solve their technical pain points

Security, Compliance & Vendor Management

• Lead data governance, ensuring compliance with audit requirements
• Conduct vendor security assessments before API/system integration
• Prepare technical documentation for external audits and ensure all compliance requirements are met

Team Leadership & Stakeholder Management

• Lead and mentor 2-4 engineers (backend, frontend, or full-stack) with a focus on business systems work
• Translate technical issues into business language
• Work cross-functionally with non-technical teams: Finance, Supply Chain, Operations, Commerce
• Help engineers understand business context and FMCG operations, not just code
• Foster a culture where operational work (ERP, internal tools, support) is valued equally with product features

Day-to-Day Operations

• Monitor all transactional data integrations and resolve issues before they impact business operations
• Maintain documentation for all business systems and integrations

What Success Looks Like (6-12 Months)

Business Operations

• ERP data integration runs smoothly with a <1% integration error rate
• Sales data from all channels is reconciled in NetSuite consistently within 24-48 hours
• Zero critical business disruptions due to ERP or integration failures

Security & Risk Management

• Security baseline established with documented current state and improvement roadmap
• The company is prepared for future audit requirements with organized documentation and processes

Stakeholder Relations

• Finance, Ops, and Supply Chain teams trust engineering as a reliable partner

Team Development

• Engineers understand FMCG business flows and can troubleshoot common ERP issues independently
• The team handles operational support rotation without constant escalation to you

Persyaratan

You're a Fit If You...

Business Systems Experience (Critical - Non-Negotiable)

• 2+ years hands-on experience with ERP systems (NetSuite strongly preferred; SAP, Oracle, Oddo acceptable)
• Deep understanding of FMCG/retail business processes: inventory, fulfillment, invoicing, reconciliation
• Experience integrating sales channels (e-commerce platforms, POS systems, marketplaces) with ERP
• Comfortable with data reconciliation, debugging data sync issues, and working with Finance/Ops teams
• Track record building internal operational tools (dashboards, reports, workflow automation)
• Experience with SuiteScript or willingness to learn NetSuite customization

Technical Foundation

• 3+ years of software development experience (backend, full-stack, or business systems)
• Proficient in at least one backend language: Go or Node.js
• Strong SQL skills and database management experience
• Understanding of API integrations, data pipelines, and ETL processes
• Familiar with basic cloud infrastructure and CI/CD workflows
• Not required to be an expert in cutting-edge tech stack. We value reliability over innovation here

Stakeholder Communication

• Proven ability to explain technical problems to non-technical executives
• Experience working directly with Finance, Supply Chain, or Operations teams
• Patient and clear when handling support requests from business users

Operational Mindset

• Comfortable with "boring" operational work: ERP troubleshooting, data fixes, help desk escalations, monitoring dashboards
• View business systems stability as more important than shipping new features
• Systematic approach to debugging: logs, data tracing, root cause analysis
• Understanding that making Finance's job easier is a real engineering impact

Leadership & Soft Skills

• Have mentored or led 2-4 engineers in a team setting
• Can guide engineers who may be more interested in app development also to value business systems work
• Humble, service-oriented mindset toward internal business teams

Nice to Have

• Knowledge of WMS (Warehouse Management Systems) or 3PL integrations
• Experience with batch tracking, expiry management, and multi-SKU operations

What This Role Actually Is

Be honest with yourself before applying:

You'll thrive here if you:

• Prefer stability over innovation - our business systems need to work 99.9% of the time
• Value business impact over technical prestige - making Finance close books faster is a win
• Don't mind support work - helping users is part of the job, not beneath you
• Understand FMCG operations - you know why batch numbers and expiry dates matter

You'll struggle here if you:

• Want to work on cutting-edge tech or build the next viral feature
• Find ERP work "boring" or beneath your skills
• Need constant new technical challenges to stay motivated
• Prefer minimal interaction with business stakeholders

How We Work

• Product Engineering Mindset: Every engineer understands the user and the business
• Ownership and Clarity: We take responsibility for outcomes and communicate clearly
• Collaboration: We work as one team, across engineering, product, design, and business
• Continuous Improvement: We learn from failures, share feedback, and get better together
• Business-first mindset - engineering serves the business, not the other way around
• Pragmatic over perfect - we value solutions that work over elegant architecture
• Operational excellence - uptime and reliability matter more than innovation

Seniority & Scope

• Technical Lead position reporting to the Engineering Manager - you'll lead the business systems function while staying hands-on
• Manage and develop 2-4 engineers focused on business systems, internal tools, and operational support
• Build business systems engineering practice - establish standards, processes, and team culture from the ground up
• Work closely with the Engineering Manager, Product Manager, C-Level, Business Intelligence, Finance, and Supply Chain as the technical owner of business operations systems
• Balance hands-on technical work (40%) with team leadership, coordination, and planning (60%)
• Own the technical roadmap for all business systems and ERP integrations, with EM approval on major initiatives
• Act as primary technical liaison between Engineering and Business Operations teams
• Participate in technical discussions with C-level about business systems, vendor selection, and operational technology investments
• Drive hiring and onboarding for business systems engineers in collaboration with EM
• Expected to mentor, performance manage, and grow your team members toward senior roles
• This is a technical leadership position with people management responsibilities. You'll be evaluated on both team outcomes and technical execution