Team Leader Customer Service - Yogyakarta

Tanggung jawab

• Lead, supervise, and support the Customer Service team in daily operations• Monitor team performance and ensure KPIs are achieved

• Handle customer escalations and provide appropriate resolutions

• Act as a bridge between management and the Customer Service team

• Ensure compliance with company policies, procedures, and SOPs

• Adapt to operational changes and implement new workflows effectively

• Provide coaching, guidance, and performance feedback to team members

Persyaratan

• Bachelor's degree (S1) in any major

• Minimum 1 year of experience as a Team Leader or in a supervisory role

• Experience in telesales is highly preferred

• Strong leadership and communication skills

• Customer service-oriented with excellent problem-solving abilities

• Fast response and able to multitask in a dynamic environment

• Proficient in Microsoft Office

• Able to work in shifts

• Flexible and adaptable to changes in workflows and SOPs

• Accustomed to working with KPIs

• Willing to be placed at Bumame Yogyakarta