Supervisor Bank Swasta Yogyakarta & Semarang

Job Description

1. Lead and manage daily banking contact center operations.
2. Oversee financial performance and ensure operational profitability.
3. Coordinate with internal and external stakeholders to deliver high-quality service outcomes.
4. Provide insightful operational and analytical reports to support strategic decisions.
5. Full handling operational Call Center Team (Team Leader and Agent)
6. Make sure to achieve KPI (QA, Ticket Accuracy, SL, ATT, QM Score, SCR, Sales Inbound Cross-selling & Upselling)

Job Requirement

1. 5–7 years of experience in a BPO. In fintech or banking contact center environment (must-have).
2. 3–5 years of operational management experience in Banking/ Fintech Contact Center
3. Strong leadership experience managing large-scale teams (more than 50 members) with client-facing responsibilities
4. Experience in leading Inbound Call Center or Telemarketing
5. Strategic thinker with strong execution capability
6. Proven experience in team building and managing operational, organizational, and financial functions
7. Demonstrated ability to coach and develop team members
8. Holds an accredited contact center industry certification (local or international)
9. Expert Ms. Office (Ms. Excel & Ms. Power Point)

Skill Requirement

Public Communication