Spa Manager

WE ARE HIRING

SPA MANAGER

We are seeking an experienced, commercially driven, and hands-on Spa Manager to lead the pre-opening and daily operations of a premium spa and wellness destination in Pantai Indah Kapuk, Jakarta.

The ideal candidate is a strong leader with extensive experience in the spa and massage industry, a proven ability to drive revenue, and the capability to build and manage a high-performing team while delivering exceptional guest experiences.

Key Responsibilities

• Pre-Opening & Business Setup: Lead pre-opening preparations, including operational planning, recruitment, training, system implementation, and overall spa readiness.

• SOP Development: Establish, implement, and maintain comprehensive SOPs to ensure consistent service quality, operational efficiency, and premium hospitality standards.

• Revenue & Business Performance: Drive sales performance, achieve monthly revenue targets, optimize therapist productivity, and maximize treatment room utilization.

• Team Leadership: Recruit, train, motivate, and manage spa therapists, receptionists, and operational staff. Build a disciplined, service-oriented, and results-driven team.

• Branding & Marketing: Collaborate on brand positioning, marketing campaigns, promotions, partnerships, and customer acquisition and retention strategies.

• Guest Experience: Maintain exceptional guest satisfaction, handle guest feedback professionally, and ensure consistent premium service delivery.

• Operational Management: Oversee daily spa operations, scheduling, inventory, cost control, performance monitoring, and management reporting.

Qualifications

• Minimum 3–5 years of managerial experience in the spa, massage, or wellness industry.

• Prior pre-opening experience is highly preferred, including setting up spa operations, systems, and SOPs from scratch.

• Proven track record of achieving revenue targets and driving business growth.

• Strong leadership and people management skills, with experience managing and developing sizable operational teams.

• Solid understanding of massage treatments, spa operations, service standards, and therapist management.

• Commercially minded, proactive, hands-on, and capable of taking full ownership of operational performance.

• Good understanding of branding, marketing, sales initiatives, and customer retention.

• Good command of English is required.

• Mandarin proficiency is a strong advantage.

• Excellent communication, problem-solving, and interpersonal skills.

• Passionate about premium hospitality and delivering exceptional guest experiences.