Spa Manager

About the role

We are looking for an experienced Spa & Wellness Manager to lead the overall operations, team, and business performance of our spa & wellness facility in Sulawesi.

Key responsibilities

• Lead overall operations and business performance of the spa & wellness facility

• Manage teams and daily operational activities

• Achieve sales, revenue, and operational targets

• Develop and implement operational strategies

• Monitor and ensure compliance with SOP and service quality standards

• Monitor customer satisfaction and improve service quality

• Manage staff scheduling, performance evaluation, and team development

• Make strategic decisions and solve operational problems

About you

• Minimum 3–5 years of experience in Spa, Wellness, Beauty, or Hospitality management

• Previous experience as Spa Manager, Wellness Manager, or Operations Manager is preferred

• Strong knowledge of spa and wellness business operations

• Strong leadership, coaching, and people management skills

• Strong understanding of SOP and service quality standards

• Strong problem-solving and decision-making skills

• Good communication and interpersonal skills

• Able to work independently and manage multiple operational priorities

• Target-oriented, proactive, and organized

• Experience in hotel, resort, or wellness center is a strong advantage

• Willing to be based in Sulawesi

• Fluent in English is preferred