Service Head (Xpeng Denpasar)

Job Description:

• Lead daily operations of the service department, ensuring smooth workflow and timely vehicle service.

• Supervise and develop the service advisor, technician, and workshop support teams.

• Monitor and improve service KPIs: customer satisfaction, service lead time, workshop productivity, and revenue.

• Handle customer escalations professionally and ensure timely resolution.

• Coordinate with Parts and Sales departments to ensure seamless after-sales support.

• Ensure all service processes comply with brand standards and local regulations.

• Monitor inventory, tools, and equipment required for workshop operations.

• Prepare regular reports on service performance and propose improvements.

• Provide coaching and performance evaluations to team members.

Requirement:

• Minimum 5 years of experience in automotive service, with at least 2 years in a managerial/supervisory role.

• Strong knowledge of EV systems and diagnostics is a plus.

• Proven leadership and people management skills.

• Customer-focused with strong communication and problem-solving abilities.

• Familiar with dealer management systems (DMS) and workshop operations.

• Ability to work in a fast-paced, dynamic environment.

• Willing to be placed at Xpeng Dealer Operations