Service Advisor (Xpeng Surabaya)

Job Description

• Greet and assist customers with their vehicle service needs professionally and friendly.
• Schedule service appointments and prepare job orders accurately.
• Clearly explain recommended services and repairs, including timelines and costs.
• Coordinate with workshop technicians to ensure timely service delivery.
• Keep customers informed of their vehicle’s status and any changes to the repair timeline.
• Ensure high levels of customer satisfaction throughout the service process.
• Handle customer complaints or concerns professionally and escalate when necessary.
• Maintain accurate service records in the Dealer Management System (DMS).
• Ensure compliance with EV service standards and brand procedures.

Job Requirements

• Minimum 2–3 years of experience as a Service Advisor in an automotive dealership or workshop.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving ability.
• Familiarity with EV technology and service practices is a plus.
• Able to work with DMS or workshop software systems.