Sales Specialist (Renewal - Aftersales Education - Conversational English)

Who we are:

51Talk is a leading international EduTech company known for providing top-quality English language education and NYSE-listed since 2016, the world’s largest stock exchange. We are a dynamic organization with a robust global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences 

What you will do as Student Success:

50% sales 50% service

• You will supervise students to help them complete their monthly classes and encourage frequent attendance, ensuring positive learning outcomes.

• You will contact paid students or their parents to introduce relevant product upgrades, promotions, or renewal options.

• You will identify up selling opportunities by analyzing customer preferences and class participation trends.

• You will build and maintain strong, trust-based relationships to increase customer satisfaction and long-term retention.

• You will respond to customer inquiries, provide accurate product information, and handle objections in a professional manner.

• You will work towards achieving or exceeding your sales targets and key performance indicators (KPIs).

• You will log all customer interactions and sales activities accurately in the CRM system to ensure follow-up and continuity.

What makes you a fit:

• Strong track record in sales / renew sales / upselling sales / existing customer sales

• Money Oriented

• Good at service skills , communication skills, well organized person, customer relation skils

• Fluent in English (7/10)

• You are coming from education / call center / hospitality / direct to customer / B2C industry as a service combine with sales person in one role

• Minimum 3 years of experience and bachelor degree 

• You will work 6 days in a week with afternoon shift (Dayoff: Tuesday)

Whats on the offer:

• 4 commission schemes, 1 Sales and 3 incentive schemes for Service, giving you more opportunities to earn

• 3-month bonus protection to support your transition from your current company to ours

• Extra Incentive with monthly mini challenge (regular)

• Competitive basic salary with attendance allowance