Sales & Service Ambassador Sr Executive (Mojokerto)

Tanggung jawab

A,Service Quality Assurance

1. Conducting visits and checking service standards at all assigned stores
2. Conducting and reporting on Mystery Shopping and observation activities performed independently by the Service Ambassador
3. Inspecting store infrastructure to ensure a comfortable shopping environment for customers at MR DIY stores
4. Handling complaint in the store
5. Collaborating effectively with the store team to ensure customer is treated with friendliness, professionalism and in accorance with company service standards.

B. Coaching, Counseling & Mentoring

1. Developing a customer centric culture across the organization, emphasizing the importance of customer satisfaction and advocacy in every store deployed
2. Providing daily briefings to store staff across all shifts including morning and afternoon briefings
3. Greeting and exemplifying customer service while present in the store included gather customer insights, endorse promotion and customer survey review

C Training

1. Training and delivering customer service excellence training to store staff on all prepared materials

D. Sales

1. Conducting daily sales in order to give an example to the store team

E. Reporting

1. Preparing and analyzing daily, weekly, monthly and quarterly activity reports
2. Providing insights to improve customer service processed, efficiency or the quality of service provided to customers to customer service management and /or the store team

Persyaratan

• Min. Diploma or Bachelor degree any major
• Min. 2 years customer service / CS Training / CS Quality from retail and customer related
• Good communication and reporting
• Willing to relocate following company needs
• Able to work in shifting hours