Sales

About the role

This is a sales development role focused on identifying and engaging potential customers, executing sales strategies, managing customer relationships, and coordinating payment and after-sales support.

Key responsibilities

• Proactively seek out target customers through phone calls, social media, industry exhibitions, and cold calling

• Conduct initial communication with potential customers to assess their needs and purchasing power, and filter out valuable sales leads

• Understand competitor activities, industry policy changes, and market trends, and promptly report back to the company

• Professionally introduce product features, advantages, and the value they bring to customers using the FAB formula (Features-Advantages-Benefits)

• Customize simple cooperation proposals or quotations based on the specific needs of customers

• Communicate and negotiate with customers on terms such as price, payment methods, delivery time, and after-sales service

• Draft or review sales contracts, ensuring the accuracy of terms, and complete the internal approval process

• Record basic customer information, communication history, and needs and preferences using a CRM system

• Regularly follow up with existing customers to understand product usage, resolve simple issues, and enhance trust

• Patiently answer customer inquiries, coordinate internal resources to resolve customer complaints, and improve customer satisfaction

• Follow up on customer payment progress according to contract stipulations to ensure timely payment and reduce the risk of bad debts

• Accurately communicate specific customer needs or after-sales issues to the technical or after-sales department and track processing progress