Reservation

About the role

This is a Reservation role within a Villa, Hotel, or Resort environment. You will handle and process room bookings, maintain room availability and rate plans across all channels, and respond to guest inquiries professionally.

Key responsibilities

• Handle and process all room bookings accurately through emails, phone calls, OTA extranets, and direct channels

• Maintain and update daily room availability, allotments, and rate plans across all channels

• Respond promptly and professionally to inquiries regarding villa facilities, room types, promotions, and special packages

• Coordinate closely with Front Office, Sales, and Housekeeping teams regarding upcoming guest arrivals, special requests, and VIP bookings

• Prepare daily, weekly, and monthly reservation and occupancy reports for management

About you

• Minimum Diploma Degree (D1 / D3 / D4 / S1) in Hospitality, Tourism, Languages, or a related field

• Minimum 1 year of experience in a Reservation or Front Office role within a Villa, Hotel, or Resort environment is preferred

• Fresh graduates holding a degree in Hospitality/Tourism with relevant skills are welcome to apply

• Good in English and Indonesian (both verbal and written)

• Proficient in operating Hotel Property Management Systems (PMS)

• Familiar with Online Travel Agent (OTA) extranets (e.g., Agoda, Booking.com, Expedia, Airbnb)

• Proficient in Microsoft Office (Word, Excel, Outlook) and professional email etiquette

• Strong interpersonal and negotiation skills with a warm, customer-oriented mindset

• Detail-oriented, organized, highly reliable, capable of working independently as well as part of a team under fast-paced conditions