Renewal Manager

Core Responsibilities

• Contract Management: manages customer contract, subscription, or service renewals to protect recurring revenue, minimize customer churn, and maintain long-term business relationships.

• Churn Prevention: Monitor customer health scores, spot adoption issues early, and negotiate solutions for at-risk accounts.

• Revenue Expansion: Identify paths to upsell, cross-sell, or lock in multi-year agreements rather than short-term rollovers.

• Forecasting: Predict gross renewal rates, Net Annual Recurring Revenue (ARR), and potential contractions.

Key Skills Required

• Communication & Pitching: Strong verbal and written skills to clearly convey product or service value.

• Negotiation & Persuasion: Ethical and strategic deal-making capabilities.

Candidate Requirements:

· Education: A Bachelor’s degree in Business Administration, Marketing, or a related field.

· Skills: Strong negotiation skills, proficient in English speaking, analytical thinking, and expert knowledge of sales management tools.

· Experience: Typically requires min. 2 years of progressive experience in sales & product management of IT Industry, with a proven track record of leadership and exceeding revenue targets.