Regional Manager

Purpose:

• Drive sales growth and maximize business performance across the assigned region.
• Ensure consistent implementation of Levi’s Operational Excellence standards across all stores within the region.
• Translate and bridge business strategies set by the National Sales Manager and Operations Manager into effective execution by regional teams.
• Develop District Managers and Store Managers to strengthen their leadership capabilities and drive strong team performance.
  

Key Metrics:

• Individual and Store Sales Target Achievement.
• Sales Growth.
• Units per Transaction (UPT).
• Mystery Shopper Score.
• Average Transaction Value (ATV).
• Inventory Accuracy Rate, ensuring consistency between physical stock, inventory records, and system data.
• Average Selling Price (ASP).
  

Responsibilities:

• Ensure the effective implementation of agreed sales strategies across all areas within the assigned region while maintaining regional profitability.
• Regularly monitor sales performance and implement corrective actions as needed to achieve targets.
• Prepare and submit regular reports on regional sales performance to the National Sales Manager and Operations Manager.
• Make decisions within the scope of assigned authority to resolve operational and business issues, escalating or consulting with the National Sales Manager when necessary.
• Provide tailored feedback and improvement recommendations to Stylists, Store Managers, and District Managers based on individual performance and development needs.
• Conduct regular store visits to deliver coaching and mentoring, and recommend relevant training programs or development plans to improve individual and team performance for Stylists, Store Managers, and District Managers.
• Build and maintain strong relationships with strategic business partners, including MDS and SOGO Store Managers.
• Identify sales opportunities and provide actionable business insights to Head Office to support business expansion and drive improvements in work processes and overall performance.
• Ensure consistent implementation of Levi’s standards across all stores within the assigned region, including visual merchandising and other operational requirements.
• Act as a Levi’s brand ambassador by embodying Levi’s values in daily activities and serving as a role model for the team.

Kualifikasi

• Bachelor’s degree in any relevant field.

• Minimum of 4 years of experience as a District Manager in the retail industry.

• Experience in fashion retail or lifestyle brands is preferred.

• Strong understanding of retail management, sales performance management, and business operations.

• Knowledge of fashion, denim products, and visual merchandising standards.

• Strong analytical thinking and strategic planning.

• Excellent communication, interpersonal, and negotiation skills.

• Strong leadership mindset and commitment to continuously develop leadership skills.

• Ability to manage talent development, succession planning, and team performance.

• Ability to translate business strategies into effective execution at the store level.

• Monitor District Managers’ execution of action plans to improve underperforming areas against Levi’s standards.

• Ability to take initiative, anticipate potential challenges, and resolve issues.

• Strong customer focus and ability to build relationships with internal teams and external business partners.

• Skilled in handling difficult customer situations using the LAST method (Listen, Apologize, Solve, Thank) to resolve complaints professionally and ensure customer satisfaction.

• Intermediate English proficiency.
• Skilled in using Power BI.