Quality Senior Manager (Packaging Manufacture)

About the role

Lead and manage all Quality Assurance (QA), Quality Control (QC), and Quality Management System (QMS) activities across the organization. Oversee a team of approximately 60 employees and drive a strong culture of quality, compliance, and continuous improvement.

Key responsibilities

• Ensure compliance with applicable quality standards and certifications, including GMP, ISO 15378, ISO 22000, HACCP, and customer-specific requirements

• Develop, review, and improve quality policies, procedures, and operational standards to enhance product quality and manufacturing efficiency

• Lead internal, external, customer, and certification audits, ensuring timely closure of audit findings

• Handle customer complaints, quality incidents, and product non-conformities, including root cause analysis and implementation of corrective and preventive actions (CAPA)

• Collaborate closely with Production, Engineering, Supply Chain, and other departments to resolve quality issues and improve manufacturing processes

• Monitor and analyze quality KPIs, identifying trends and implementing initiatives to improve quality performance

• Manage supplier quality activities, including supplier audits, evaluations, and quality improvement programs

• Drive continuous improvement projects through risk management, problem-solving methodologies, and quality tools

• Develop, coach, and mentor team members while building a succession pipeline for future organizational needs

• Act as a key quality representative during customer visits, audits, and quality-related business discussions
  

Requirements

• Bachelor's Degree in Engineering, Chemistry, Physics, Pharmaceutical Science, or other related disciplines.

• Minimum 10 years of experience in Quality Management within packaging, pharmaceutical, food, FMCG, or related manufacturing industries.

• Proven leadership experience managing large teams and multiple quality functions.

• Strong knowledge of GMP, ISO 15378, ISO 22000, HACCP, and other relevant quality management systems.

• Experience handling customer audits, certification audits, supplier quality management, and regulatory compliance.

• Strong analytical, problem-solving, and risk management capabilities.

• Excellent communication, stakeholder management, and people leadership skills.

• Business-level English proficiency.

• Experience in flexible packaging, plastic packaging, pharmaceutical packaging, or food packaging industries will be a strong advantage.

• Candidates at Manager or Senior Manager level with potential to grow into a General Manager role are encouraged to apply.