Product Owner

Product Owner – Placement at Finance Industry

Job Description:

- Manage daily operational workflows, including appraiser allocation, order monitoring, pending orders, and appointment scheduling.

- Monitor operational KPIs and ensure SLA achievement, service quality, and compliance with SOPs and internal controls.

- Handle operational issues related to systems, processes, and human errors, coordinating escalations with Operations, IT, or Product teams.

- Monitor potential fraud and ensure digital-to-regular order transfers comply with established procedures.

- Conduct market research and competitor analysis to identify customer needs, market trends, and product improvement opportunities.

- Collaborate with cross-functional teams to improve digital products and align product features with business and customer needs.

- Prepare performance reports, provide coaching to relevant teams, and drive continuous process improvement.

Requirements:

- Bachelor’s degree (S1) in Business, Management, Information Technology, or a related field.

- Minimum 5 years of experience in Product Management, Product Ownership, Product Operations, or Operations Management.

- Experience managing digital products and operational workflows, preferably in financial services, banking, fintech, or multifinance.

- Strong understanding of operational KPIs, SLA management, process improvement, and quality control.

- Experience in data analysis, reporting, market research, and competitor analysis.

- Strong problem-solving, stakeholder management, communication, and cross-functional collaboration skills.

- Experience in lending, appraisal, order allocation, or similar operational processes is an advantage.