Product Owner – Digital Financial Services

Job Description

• Product & Order Monitoring: Monitor and allocate orders, including tracking order status, handling pending orders, and ensuring timely processing.

• SLA & Turnaround Time (TAT): Ensure all operational activities meet established service-level agreements and turnaround-time targets.

• Quality Assurance & Compliance: Ensure transactions comply with standard operating procedures (SOPs), internal controls, and applicable policies.

• Fraud & Order Handling: Identify and handle fraudulent or suspicious orders, including potential fraud originating from outside established digital channels.

• Issue & Escalation Management: Investigate and resolve system, process, and human-related issues, escalating cases to Operations, IT, and Product teams when necessary.

• Coaching & Performance Improvement: Provide training and coaching to operational teams, monitor performance, and recommend process improvements.

• Product Development & Optimization: Ensure product features and processes align with customer needs, business requirements, and market demand.

• Market Research: Conduct market research to identify customer needs, industry trends, and opportunities within the financial services sector.

• Data Analysis & Competitive Intelligence: Analyze operational and market data, assess competitor offerings, and identify opportunities for product innovation and improvement.