Operations Manager (Branch Director)

Tanggung jawab

• Oversee daily driver operations to ensure smooth, efficient, and reliable service delivery.
• Manage Fleet and Driver Partners, including onboarding, engagement, performance monitoring, and issue resolution.
• Monitor key operational KPIs such as fleet utilization, driver productivity, trip completion, cancellation, and vehicle availability.
• Identify operational issues, handle escalations, and coordinate timely solutions with relevant teams.
• Ensure driver and fleet compliance with SOPs, safety, service standards, and operational policies.
• Analyze operational data and prepare reports to identify improvement opportunities and support management decisions.
• Lead and coach the Operations team to achieve operational targets and continuously improve driver and customer experience.

Persyaratan

• Minimum 8 years of experience in taxi, transportation, fleet, mobility, or related operations.
• Proven experience in managing Fleet Partners and/or Driver Partners.
• Strong understanding of taxi operations, fleet management, driver operations, and partner management.
• Experienced in managing operational teams and multiple stakeholders.
• Strong leadership, communication, negotiation, and problem-solving skills.
• Strong analytical and decision-making skills with a data-driven approach.
• Able to work in a fast-paced operational environment and handle operational escalations effectively.
• High ownership and strong ability to drive operational improvements.