Head of Driver Community & Engagement (2-wheels)

Tanggung jawab

• Develop and execute Learning & Development strategy aligned with business needs.
• Manage large-scale onboarding and refresher training programs for drivers.
• Ensure training covers service excellence, safety driving, SOP compliance, and product knowledge.
• Design and deliver development programs for internal employees and operational teams.
• Conduct Training Needs Analysis (TNA) and monitor training effectiveness.
• Lead and manage training team and field trainers.
• Ensure training standardization and quality across locations.
• Collaborate with Operations and HR to support business expansion.

Persyaratan

• Minimum 10 years of experience in Learning & Development or Training Management.
• Proven experience in the same or similar industry (ride-hailing, transportation, logistics, fleet operations, or mass service operations).
• Strong experience handling mass training programs.
• Experience leading a training team.
• Strong communication and stakeholder management skills.
• Bachelor’s degree in related field.