Operations Manager

Job Description

• Coordinate daily operations: Plan and monitor workflows across relevant teams (Business Development, KOL & Social Media Marketing, Human Resources), locations, and sales channels, resolving routine issues and escalating significant risks.

• Manage inventory and fulfillment: Maintain stock records, coordinate purchasing and replenishment, monitor storage and expiry dates, and oversee timely, accurate order processing and delivery.

• Support customer service: Help establish service standards, monitor customer feedback and complaints, and coordinate timely resolution with relevant teams.

• Lead and support the team: Set clear priorities, coordinate schedules and workloads, support onboarding and training, and provide regular performance feedback.

• Improve processes: Document standard operating procedures, identify bottlenecks and avoidable costs, and implement practical improvements.

• Monitor performance and costs: Maintain operational reports, track budgets and expenses within delegated authority, and share risks and recommendations with leadership.

• Maintain product and workplace standards: Support appropriate product handling, storage, traceability, and quality checks. Coordinate with the responsible internal or external specialists on product quality and regulatory matters.

• Support business planning: Work with leadership and relevant teams on forecasts, promotions, new product launches, and operational readiness.

Requirements

• Experience in operations, retail, e-commerce, distribution, consumer goods, beauty, or a related customer-focused business.

• Experience coordinating people, vendors, inventory, and day-to-day workflows.

• Experience with inventory, order-management, or accounting systems is an advantage.

• Strong planning, communication, problem-solving, and follow-through skills.

• Able to use operational data to spot issues and explain practical solutions.

• Professional working proficiency in Bahasa Indonesia and English.