Operation Manager

The Operations Manager is responsible for managing and ensuring that all café operations run effectively, efficiently, and consistently. This role goes beyond overseeing daily operations, playing a key part in managing COGS, inventory, cost efficiency, product quality, and overall profitability.

As an integral member of the management team, the Operations Manager will take an active role in developing operational systems, improving service quality, optimizing the use of ingredients and supplies, and ensuring that all operational processes meet established standards. This position also plays an important role in fostering a positive, productive work environment that supports team development and growth.

We are looking for a hands-on individual with strong leadership skills, analytical thinking, and the ability to oversee café operations from a holistic perspective—from product quality and customer service to financial performance, cost control, and profitability.

Job Responsibilities

• Oversee daily café operations to ensure smooth and efficient workflow.

• Lead and coordinate the barista, kitchen, and service teams.

• Prepare and manage staff work schedules.

• Maintain consistent quality standards for food, beverages, and customer service.

• Ensure cleanliness and hygiene standards are consistently maintained throughout the café.

• Monitor inventory levels and arrange ingredient and supply orders as needed.

• Handle customer complaints professionally and effectively.

• Prepare daily and weekly sales and operational reports.

Qualifications

• Minimum of 2 years of experience in the food and beverage (F&B) industry, preferably in a café or coffee shop.

• Previous team leadership experience; candidates with experience as a supervisor, service captain, or head barista will have an advantage.

• Good understanding of café operations and service workflows.

• Strong discipline, sense of responsibility, and leadership skills.

• Ability to work effectively in a fast-paced and dynamic environment.

• Good English communication skills.

Preferred Qualifications

• Knowledge of coffee, including espresso preparation, manual brewing, and related techniques.

• Experience in inventory management and cost control.

• Experience in staff training and development.