Operation Manager

Company Description

Festive Fields Entertainment (F/F) is a hospitality and entertainment group focused on creating vibrant, memorable experiences that celebrate joy, togetherness, and connection. The brand blends crafted beverages, live music, and culinary excellence to deliver immersive atmospheres for life’s important moments.

With meticulous attention to detail, F/F designs spaces that engage all senses, from curated drinks and dynamic rhythms to elevated dining and ambiance. F/F Entertainment Group is poised to transform Indonesia’s hospitality scene through trailblazing concepts and a passionate team dedicated to redefining entertainment and guest experiences.

Job Description

• Oversee daily venue operations to ensure smooth, efficient, and well-coordinated execution.

• Maintain venue ambience, entertainment experience, and service standards to create an engaging guest experience.

• Lead and coordinate operational teams, including service, bar, security, and other supporting departments.

• Respond quickly to operational challenges and make effective decisions in a fast-paced environment.

• Monitor team performance, operational readiness, and overall venue experience, especially during peak hours and events.

Qualifications

• Minimum 2 years of experience in an Operations Manager role, preferably in nightlife, entertainment, hospitality, or F&B.

• Proactive, self-driven, and able to take initiative without constant supervision.

• Strong leadership, problem-solving, and decision-making skills.

• Able to thrive in a fast-paced, high-pressure environment and handle multiple operational priorities.

• Hands-on, agile, and willing to be directly involved in daily operations.

• Understands how to maintain venue ambience, crowd flow, and a positive guest experience.

• Willing to work flexible hours, including nights, weekends, and public holidays.