Key Account Specialist

Tanggung jawab

• Lead and follow up on revenue targets for clinical testing and consumer research services.
• Coordinate with Business Support and Finance to manage pricing, contracts, and overdue payments.
• Plan and implement marketing initiatives aligned with company strategy to attract and retain customers.
• Provide accurate information and ensure customers' needs and expectations are consistently met.
• Drive initiatives to increase registered customers and convert leads into loyal clients.
• Resolve service mismatches and customer concerns to improve satisfaction and loyalty.
• Support brand marketing & sales performance through strategic collaboration and continuous improvements.

Persyaratan

• Bachelor’s Degree in any major
• Fresh graduate or early-career professional
• Knowledge in product marketing, B2B account management, and continuous improvement
• Able to implement PDCA (Plan–Do–Check–Act) cycle
• Proficient in Microsoft Office and English communication