Key Account Manager (Fulfillment)

What will you do?

• Build and maintain strong relationships with existing clients to ensure satisfaction, retention, and long-term partnerships.

• Identify opportunities to upsell and cross-sell fulfillment services to existing clients to achieve revenue growth targets.

• Serve as the primary point of contact for clients, providing regular updates and ensuring effective communication regarding service performance and operational matters.

• Coordinate with internal teams, including warehouse operations, customer service, and other relevant departments, to resolve client issues and ensure service quality.

• Monitor account performance, client satisfaction, and service-level agreements (SLAs) to identify areas for improvement.

• Conduct regular business reviews with clients to evaluate performance, understand evolving business needs, and propose suitable solutions.

• Work closely with internal teams to ensure fulfillment services meet client expectations and support business objectives.

What are the requirements?

• Bachelor’s degree (S1) in Business Management, Marketing, Industrial Engineering, Logistics, or a related field.

• Minimum 3 years of experience in Key Account Management, Account Management, Client Relations, or a similar role.

• Experience in the logistics, fulfillment, e-commerce, or supply chain industry is preferred.

• Strong account management, negotiation, and communication skills.

• Proven ability to maintain client relationships and identify opportunities to grow existing accounts.

• Strong ownership and problem-solving skills, with the ability to manage client issues and coordinate cross-functional solutions.

• Customer-oriented, proactive, and comfortable working in a fast-paced environment.

• Proficient in Microsoft Excel or Google Sheets for account performance monitoring and reporting.