IT Support L1

Job Description

• Deliver Level 0 – Level 1 technical helpdesk and IT support during regular office hours, acting as the first point of contact for user inquiries, logging tickets, performing initial triage, and resolving daily IT issues.

• Assist in monitoring and maintaining local network infrastructure, including Mikrotik routers, switches, basic firewall rules, VLAN configurations, network topologies, and cabling.

• Assist internal users with PC/laptop deployment, hardware setup, OS installation/configuration (Windows/Linux), peripheral installation, and software troubleshooting.

• Apply basic cybersecurity hygiene, ensuring endpoint system security, user access controls, and adherence to network safety protocols.

• Escalate unresolved or complex Level 2+ technical incidents promptly to Supervisors or Senior Engineers with proper issue logs and context.

• Coordinate with third-party vendors or Internet Service Providers (ISPs) under supervisor guidance, maintain technical logs, and update knowledge base articles or SOPs.

Job Requirements

• Minimum Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Computer Network, Computer Science, or a related field.

• Open to Fresh Graduates or candidates with 0–1 year of experience in IT Support, Helpdesk, Network Support, or Internship roles.

• Possess solid understanding of networking concepts including Mikrotik, VLANs, Firewalls, Network Topology, IP Subnetting, and basic cybersecurity principles.

• Familiar with PC/laptop hardware troubleshooting, OS installation, network cabling, and general IT diagnostic procedures.

• Possess basic understanding of IT Service Desk operations, ticketing workflows, SLA compliance, and escalation steps.

• Possess good command of English (spoken and written) as a preferred advantage.

• Demonstrate high learning agility, strong communication skills, ability to work in a team,

• Willing to work full-time onsite at Sleman, Yogyakarta.