IT & Digital Specialist

About Us

We are an established and expanding maritime group headquartered in Singapore, specializing in tanker chartering, shipbroking, and ship agency services. As we scale our regional footprint-particularly across Indonesia-we are accelerating our digital transformation, modernizing our internal technology, and building proprietary digital assets. We are seeking a tech-savvy, highly driven IT & Digital Solutions Specialist for our sister company AE Chartering – based in Jakarta who possesses a genuine passion for technology, software creation, AI innovation, and IT infrastructure.

About the role

This is a hands-on, end-to-end technology role for a tech enthusiast who thrives on building custom software, experimenting with modern AI workflows, and solving technical challenges. Based in Jakarta, you will oversee the development of in-house Maritime CRM and operational databases, lead AI-driven process automation, manage office IT infrastructure locally and remotely for Singapore HQ, and elevate the group's digital media assets. You will also liaise with external IT vendors for technical support, troubleshoot IT issues, and manage technology-related projects, ensuring effective service delivery and smooth business operations.

Key responsibilities

• Design, build, and maintain an internal, custom Maritime CRM & Operations Database tailored for shipbroking and ship agency workflows (tracking client accounts, vessel databases, fixture logs, and cargo records)

• Migrate existing operational data and processes from third-party systems into the company's internal proprietary platform

• Continuously refine database features, query performance, and user interfaces based on feedback from commercial and operations teams in Jakarta and Singapore

• Explore, evaluate, and implement practical AI tools and automated workflows (e.g., automated email parsing, data extraction from port logs/SOFs, document processing, intelligent market tracking)

• Proactively identify opportunities to leverage emerging AI models and frameworks to streamline productivity across shipbroking, agency operations, and administrative functions group-wide

• Serve as the primary IT contact for day-to-day hardware troubleshooting (PCs, laptops, printers) and network/router management

• Provide remote IT, system setup, and troubleshooting support for team members across locations, including Singapore HQ

• Manage user accounts, email administration (Microsoft 365 / Google Workspace), cloud storage, network security, data backups, and domain hosting across the group

• Manage, update, and optimize the company website (content updates, layout refinements, performance, and SEO)

• Design and beautify corporate media assets across the group, including company profile documents, pitch decks, presentation templates, and digital marketing collateral

About you

• Minimum 3 years work experience in IT & Digital Solutions

• Deep, genuine passion for technology, coding, self-learning, and exploring emerging digital tools, software trends, and AI advancements

• Degree or diploma in relevant field preferred but not mandatory; practical experience, technical skills, problem solving and proven project outcomes are strongly recommended

• Hands-on experience in full-stack web/software development (e.g., Python, JavaScript, React, Node.js, SQL/PostgreSQL, or modern low-code/no-code application frameworks) and relational database design

• Practical experience integrating AI APIs (e.g., OpenAI, Anthropic, LLM frameworks) or automation platforms (e.g., Make, n8n, Zapier) to automate complex daily workflows; familiar with Claude AI or other AI Development Apps

• Strong hands-on knowledge of PC/laptop hardware troubleshooting, office networking (routers, Wi-Fi, LANs), OS administration, and cloud productivity platforms

• Experience maintaining websites (WordPress or custom web frameworks) and creating sleek, professional presentation graphics using tools like Canva, Figma, Adobe Creative Cloud, or PowerPoint

• Business fluency in Bahasa Indonesia and English (written and spoken) to liaise effectively with local team members and Singapore HQ management

• Highly resourceful, self-motivated, and structured, with a problem-solving mindset and the ability to translate business needs into functional tech and design solutions independently

Benefits

• A high-impact, autonomous role where your technical passion will directly shape the group's proprietary software, AI capabilities, and digital identity

• A competitive compensation package tailored to experience and technical capabilities

• Direct exposure to cross-border shipping operations and regional commercial management