IT Support Staff (Head Office / Marunda)

Tanggung jawab

Responsibilities:

• Provide remote assistance to Area / Branch Managers (BM / ABM) for POS systems, branch laptops, and network connectivity issues
• Administer biometric time - attendance terminals (transferring fingerprint / admin profiles between store machines nationwide)
• Perform store system administration, including store email password rests, store POS code migrations, and managing endpoint security agents (Ivanti Antivirus)
• Pull system event viewer logs and store audit logs upon request from internal audit / compliance teams
• Manage the end-to-end hardware provisioning process for new hires (OS Imaging, shared folder credential manager, email, printer mapping) ensuring zero delay on Day 1
• Conduct IT receiving checks and asset tagging for vendor deliveries (laptops, network, printers, cables, peripherals)
• Execute remote IT Setup for New Store Openings (NSO), including bulk store email provisioning and remote system readiness
• Participate in facility / office expansion projects (e.g., VLAN verification, DVR / CCTV online configuration, network printer staging, workstation cable management) and off-site event support (exhibition IT setups and teardowns)

Persyaratan

Requirements:

• Bachelor Degree in Information Technology and other related degree
• Min. 1 year of working experience in IT
• Hands-on experience with Microsoft 365 / outlook configuration, shared folder credential management, basic ERP administration (oracle or equivalent), and security agent administration (e.g., Ivanti Antivirus)
• Solid understanding of TCP/IP, IP addressing, VLAN Basics, network printers, DVR / CCTV online streaming, and remote desktop tools (AnyDesk, Team Viewer, RDP)
• Understanding in advanced troubleshooting of Windows 10/ 11, BIOS configuration, PC/ laptop disassembling, component upgrades (RAM/SSD), and driver diagnostic