IT Application Support Staff

About the role

This role involves maintaining and monitoring application systems and databases, including Web Application, SAP, and POS. You will provide technical support, application configuration, and troubleshooting for system-related issues, and offer guidance to end users regarding application usage and functionality. You will monitor application and data processing to ensure business operations run smoothly and meet required SLAs, and collaborate with IT and Software Development teams to support application testing, system enhancement, and issue resolution.

Key responsibilities

• Maintain and monitor application systems and databases, including Web Application, SAP, and POS

• Provide technical support, application configuration, and troubleshooting for system-related issues

• Provide guidance and support to end users regarding application usage and functionality

• Monitor application and data processing to ensure business operations run smoothly and meet the required SLA

• Collaborate with IT and Software Development teams to support application testing, system enhancement, and issue resolution

Requirement

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related fields

• Fresh graduates are welcome to apply, with relevant internship or project experience

• Minimum 1 year of experience in Application Support, System Support, or related roles is preferred

• Good understanding of SQL and database management

• Basic understanding of application troubleshooting and functional analysis

• Good problem-solving and troubleshooting skills

• Good communication and interpersonal skills

• Good time management and ability to work with multiple stakeholders

• Willing to work and be placed in Bandung