Host/Hostess

About the role

The first point of contact for guests and is responsible for creating a warm, welcoming, and professional first impression. Manages guest reservations through Chope Booking, coordinates table seating, updates table status in Quinos POS, and works closely with the service team to ensure a smooth and exceptional dining experience.

Key responsibilities

Monitor daily reservation schedules and table availability

Confirm reservations when necessary

Record guest special requests such as birthdays, anniversaries, dietary requirements, or special occasions

Manage waiting lists during busy periods

Update reservation status accurately and in real time

Communicate reservation changes or cancellations to the service team