Helpdesk Officer

Job Summary:

Responsible for handling, recording, monitoring, and resolving customer complaints through the ticketing system in accordance with established procedures and service targets. Provide first-level technical guidance and solutions to customers, coordinate with relevant teams, and escalate technical issues requiring further assistance.

Qualifications:

1. Minimum Diploma (D3) or Bachelor's Degree (S1) in Computer Engineering, Informatics Engineering, Information Systems, or a related field.

2. Fresh graduates are welcome to apply, or have at least 1 year of experience in customer service, preferably in the ISP or telecommunications industry.

3. Proficient in Microsoft Office.

4. Good understanding of basic computer networking.

5. Basic network troubleshooting skills, particularly in handling network connectivity issues.

6. Strong communication and interpersonal skills.

7. Strong customer service orientation.

8. Able to work in a disciplined, responsible, and procedure-oriented manner.

9. Willing to work in a shift-based environment and perform proper handovers between shifts.