Head Staff / Floor Manager

About the role

This is a hands-on leadership role. You'll be responsible for keeping the entire floor running smoothly — from the team and service to guest experience and daily operations. You'll take full ownership, stay sharp, and be ready to step in whenever the situation needs it.

Key responsibilities

• Lead and oversee the team throughout daily restaurant operations

• Take full ownership of the floor and make sure everything runs smoothly, especially during peak hours

• Make sure service, cleanliness, SOPs, and brand standards are consistently on point

• Run daily briefings, assign tasks, monitor staff performance, and follow up when things need to be improved

• Train, guide, and develop the team while maintaining a strong work ethic and good team culture

• Handle customer complaints, operational issues, and unexpected situations calmly and professionally

• Be the go-to person between the team and management — making sure information, instructions, and issues are communicated clearly

• Be hands-on during busy hours and jump into operations whenever needed

• Help maintain team discipline, service quality, and overall restaurant standards

About you

• Proven experience in F&B / restaurant operations, preferably in a supervisory or leadership role

• Strong leadership and people-management skills

• Able to lead a team while still being hands-on and involved in the operation

• Responsible, reliable, proactive, and accountable

• Great communication and hospitality skills

• Able to handle pressure, multitask, and make quick decisions when things get busy

• Comfortable taking ownership and being responsible for the overall floor

• Good problem-solver — sees the issue, figures it out, and takes action

• Positive attitude, strong work ethic, and good energy

• Experience in creative, lifestyle, or hospitality brands is a plus