GA Staff (Ticketing)

About the role

We are seeking a dedicated GA Staff (Ticketing) to join PT Surgika Alkesindo in Central Jakarta. This is a full-time position that plays a crucial role in supporting our general administration operations with a specific focus on ticketing and administrative coordination. In this role, you will be instrumental in ensuring smooth operational flow and maintaining organised systems that support our healthcare and medical devices business. This position reports to the GA Manager and is essential to the efficiency of our administrative department.

Jobdesc:

• Managing and processing ticketing requests from employees and stakeholders with accuracy and efficiency

• Maintaining detailed records and logs of all submitted tickets and their resolution status

• Coordinating between various departments to ensure timely resolution of administrative requests

• Tracking ticket priorities and escalating urgent matters to appropriate management

• Responding to queries and providing updates to requesters regarding their ticket status

• Organising and filing administrative documentation in a systematic manner

• Supporting general administration duties including scheduling, correspondence and data entry

• Preparing reports on ticketing metrics and administrative performance

• Assisting with office operations including events coordination and facility management

• Ensuring compliance with company policies and administrative procedures

Requirements:

• Proven experience in administrative support, general administration or a similar ticketing/customer service role

• Strong organisational and time management skills with the ability to prioritise multiple tasks

• Excellent communication skills both written and verbal

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ticketing systems

• Meticulous attention to detail and accuracy in record keeping

• Ability to work independently as well as collaboratively within a team environment

• Strong problem-solving abilities and a proactive approach to work

• Professional demeanour and reliability

• Fluency in Indonesian and English is highly desirable

• Familiarity with healthcare or medical device industry operations is advantageous