Front Office Villa

About the role

Front office receptionist role at a villa property, responsible for guest interactions across check-in and check-out, reservation management, and coordination with internal departments to ensure guest satisfaction.

Key responsibilities

• Welcome guests in a friendly and professional manner during check-in and check-out

• Handle reservation processes via telephone, WhatsApp, email, and OTA platforms

• Verify guest data, manage payments, deposits, and issue invoices or transaction receipts

• Provide information about villa facilities, accommodation packages, and nearby tourist destinations and services

• Coordinate guest requests with Housekeeping and F&B departments

• Handle guest complaints quickly, politely, and with solutions

• Manage room availability and update occupancy data regularly

• Create daily reports on occupancy, revenue, and shift handovers

• Maintain cleanliness and neatness of the lobby and reception area

• Protect security and confidentiality of guest data

About you

• Minimum SMA/SMK or D3 qualification in Hospitality, Tourism, or related field

• Minimum 1 year experience in front office or hospitality (fresh graduates with strong capabilities will be considered)

• Understanding of check-in, check-out, and reservation procedures

• Good communication skills, friendly demeanor, and neat appearance

• Active English language ability (spoken and written); additional foreign languages are an advantage

• Able to handle complaints and work under pressure

• Proficient in Microsoft Office and reservation/PMS systems (advantageous)

• Willing to work on a shift system, including weekends and public holidays

• Honest, detail-oriented, and responsible