Front Office Manager at 4* Hotel

Join Our 4-Star Hotel as a Front Office Manager/Assistant!

Are you a hospitality rockstar ready to lead with style and create unforgettable guest experiences? We’re on the hunt for a Front Office Manager/Assistant to join our vibrant team at our luxurious 4-star hotel in Tangerang! This full-time, on-site role is your chance to shine, manage a dynamic front desk crew, and make every guest feel like a VIP.

What You’ll Do

• Be the Face of Hospitality: Oversee seamless check-ins/check-outs, handle guest inquiries, and resolve concerns with a smile, ensuring every guest leaves raving about their stay.

• Lead Like a Pro: Coach, train, and inspire our front office team to deliver 5-star service in a 4-star setting.

• Hire the Best: Partner with HR to recruit top talent and design training programs that keep our team thriving.

• Keep Things Running Smoothly: Create smart shift schedules, manage budgets, and foster strong connections across all hotel departments.

• Drive Success: Analyze guest feedback, booking trends, and metrics to fuel smart business decisions and keep us ahead of the game.

What You Bring

• Experience That Shines: 5+ years as a Front Office Supervisor or similar role in a 4/5-star hotel. You know the hospitality game inside and out!

• Education Edge: Diploma or Bachelor’s degree in Hospitality, Tourism, or a related field (preferred).

• People Skills: Stellar communication and interpersonal skills to connect with guests and lead your team.

• Tech-Savvy: Proficient in hotel management software (PMS) and reservation systems.

• Cool Under Pressure: Ability to thrive in a fast-paced environment and juggle tasks like a pro.

• Flexible & Ready: Comfortable working shifts, including weekends and holidays.

• Language Bonus: Fluency in English is required; knowledge of additional languages is a major plus!

• Customer-First Mindset: A genuine passion for making guests happy and creating memorable experiences.

Why Join Us?

• Be part of a dynamic, supportive team in a stunning 4-star hotel.

• Shape the guest experience and make a real impact on our success.

• Grow your career in a fast-paced, rewarding environment.

• Work in the heart of Tangerang, where every day brings new opportunities!