Front Desk Supervisor

About the role

You own the studio. You lead the front desk and housekeeping team, coordinate with instructors, hit the monthly revenue and fill-rate targets, and build the community that keeps people coming back. You report to the Director

Key responsibilities

Studio operations

• Run daily operations: opening and closing, class flow, studio turnover, cleanliness and presentation

• Lead, schedule and coach the reception and housekeeping team (4–5 staff)

• Coordinate the class schedule with instructors, arrange cover, and keep class standards consistent

• Own the front desk SOPs and train new staff on them

• Manage stock, supplies, small maintenance and vendors

• Handle cash, POS and daily reconciliation

Sales & performance

• Hit monthly revenue and class fill-rate targets

• Drive membership and class-pack sales, and push the reception team to sell

• Manage bookings, waitlists and ClassPass slots to fill quiet hours

• Send a weekly report to management on revenue, fill rate, new vs. returning members, and team issues

Community & brand

• Turn first-timers into regulars through follow-ups, member recognition and retention offers

• Plan community events, pop-ups and brand collaborations

• Work with the social media team on content

• Build partnerships with local cafés, villas, surf camps and wellness brands

• Manage reviews and messages on Google, ClassPass and Instagram

About you

• 3+ years in fitness studio, gym, spa, hotel or beach club operations, including at least 1 year in a supervisor or team leader role

• Proven sales ability, comfortable with targets

• Fluent English and Bahasa Indonesia

• Warm and confident with guests, firm and fair with the team

• Organised, with a sharp eye for detail and cleanliness

• Comfortable with booking systems, POS, WhatsApp Business, Instagram and Google Sheets

• Available for early mornings (from around 7:00) and some weekends

• Based in or willing to live near Uluwatu, with own motorbike

• A bonus: active in fitness or wellness yourself, or already connected to the Bali wellness scene

Benefits

• Competitive base salary + monthly performance bonus tied to revenue and fill rate

• BPJS Kesehatan & Ketenagakerjaan

• Free classes

• A clear growth path to Studio Manager as outlet opening approaches