Front Desk Receptionist - Ubud

About the role

Provide warm greetings and professional front-desk service for all clients. Ensure the reception area has a person in charge at all times. Master the company's product knowledge and ensure up-to-date information about promotions, events, and related information.

Key responsibilities

• Answer phones, reply to WhatsApp messages, and provide information about the facility's activities, classes, lessons schedules, rentals and amenities

• Manage bookings for courts, classes, and other facility spaces, and handle cancellations according to Liga.Tennis' policies

• Provide facility tours to prospective clients and assist with the sale of Liga.Tennis' products and programs

• Ensure the reception and entry areas are clean, tidy, and presentable at all times

• Promote package sales, personal training packages, and other high-value services to enhance client experience and drive revenue

• Process new packages, renewals, payments, and point-of-sale transactions for pro shop items

• Process payments accurately, prepare daily reports, monitor cash handling and EDC handling, and conduct payment reconciliations

• Investigate and report any discrepancies, update client issues and feedback, and coordinate with other departments

• Distribute equipment rentals, manage lost and found items, and coordinate with other departments for smooth day-to-day operations

• Address client concerns and issues promptly and professionally, escalating complex matters to the supervisor or head of reception when necessary

About you

• Minimum 1-year experience in a related field

• Minimum SMA/SMK in a related major

• Fluent in English

• Good communication, customer service, and administration skills

• Detail-oriented, fast learner, teamwork-oriented, and disciplined

• Able to work with Google Workspace

• Know how to handle payment (cash, EDC, etc.)

• Availability to move around the facilities and relocate to other facilities