E-Commerce Operations Supervisor

About us

PT Duta Intidaya, Tbk. (Watsons Indonesia) is a leading health and beauty retailer committed to delivering exceptional products and services to our customers across Indonesia. With a strong presence in the retail sector, we pride ourselves on innovation, customer-centricity, and operational excellence. Our e-commerce platform has become a vital channel in our growth strategy, enabling us to reach customers nationwide and provide them with convenient access to our diverse product range. We are dedicated to creating a workplace where talented individuals can thrive and contribute to our continued success.

About the role

We are seeking an E-Commerce Operations Supervisor to join our Digital & Search Marketing team at our South Jakarta office on a full-time basis. This is a strategic position that plays a crucial role in overseeing the day-to-day operations of our e-commerce platform and ensuring seamless execution across all digital channels. As E-Commerce Operations Supervisor, you will be responsible for optimising operational workflows, managing team performance, and driving efficiency across our online sales channels. This role bridges operational excellence with digital strategy, directly impacting customer satisfaction and revenue growth for Watsons Indonesia's e-commerce business.

Key responsibilities

• Oversee daily e-commerce operations including order processing, inventory management, and fulfillment across all digital channels

• Supervise and mentor the e-commerce operations team, providing coaching, performance management, and development opportunities

• Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions

• Coordinate with logistics, warehouse, and customer service teams to ensure timely order delivery and customer satisfaction

• Manage inventory levels on e-commerce platforms and liaise with supply chain teams to prevent stockouts and overstock situations

• Review and optimise operational processes to enhance efficiency, reduce costs, and improve service quality

• Analyse e-commerce data and trends to provide insights and recommendations to senior management

• Handle customer escalations and resolve operational issues promptly and professionally

• Ensure compliance with company policies, procedures, and regulatory requirements across all e-commerce operations

• Collaborate with marketing and merchandising teams to support promotional campaigns and product launches

What we're looking for

• Minimum 3-5 years of experience in e-commerce operations, retail operations, or a related supervisory role

• Proven experience managing and supervising operations teams with strong leadership and people management skills

• Strong knowledge of e-commerce platforms, order management systems, and inventory management tools

• Excellent analytical and problem-solving abilities with proficiency in data analysis and reporting

• Solid understanding of supply chain, logistics, and fulfillment processes in an e-commerce environment

• Exceptional organisational and time management skills with the ability to prioritise multiple tasks

• Strong communication skills in Indonesian and English, both written and verbal

• Proficiency in Microsoft Office Suite and experience with e-commerce analytics tools is preferred

• Knowledge of digital marketing channels and how they integrate with e-commerce operations is advantageous

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred

• Customer-focused mindset with a commitment to continuous improvement and operational excellence

Apply now

If you are an experienced operations professional with a passion for e-commerce and a proven track record of driving operational success, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any supporting documents to our recruitment team. Join Watsons Indonesia and be part of our exciting journey in transforming the retail landscape through digital innovation.