District Jagoan Excellences Manager

About Jago

Jago Coffee is more than just a coffee company - we're a movement. Our mobile coffee carts bring freshly brewed coffee to the streets of Indonesia, all while championing quality, education, and entrepreneurship. 

Join the Jago Coffee team and be part of our mission to create opportunities and make a meaningful impact on the retail industry!

About Role

Jagoan are the heart of Jago Coffee: they are the people who sell, serve, and represent our brand on the streets every day. As Manager Excellence, you will lead a team of Excellence Staff to help Jagoan sell more, sell better, and sell more easily. You'll shape how Jagoan grow in skills, attitude, and knowledge, and make sure every issue they face in the field gets solved fast. This is not a desk job. You'll spend a significant part of your week in the field, and you'll be expected to prove your team's impact with numbers.

What you'll do

• Lead and coach a team of Excellence Staff

• Develop Jagoan skills, attitude, and knowledge

• Break down field problems, find root causes, and fix them for good

• Uphold quality and service standards in the field

• Build relationships with internal teams and local stakeholders, including local authorities

• Prove your team's impact with data

You're a fit if you

• Have 4+ years in operations, with 2+ years leading a field team of 10+ people

• Think in a structured way and can make good decisions with imperfect data

• Love being on the ground, not behind a desk

• Lead by example, not by authority

Bonus points: experience in microfinance field ops, FMCG field sales, ride-hailing partner ops, or mobile F&B.

Requirement

1. Bachelor's degree in any field. Strong field leadership experience can substitute.

2. Minimum 4 years of experience in operations, with at least 2 years leading a field-based team of 10 or more people.

3. Strong analytical thinking and structured problem solving: able to break down messy problems, form hypotheses, and make sound decisions with incomplete data.

4. Comfortable working with data (Google Sheets/Excel: pivot tables, lookups, basic dashboards) and able to turn data into decisions.

5. Willing to work in the field regularly, with flexible hours, including occasional weekends.

6. Has own motorcycle and a valid SIM C.

7. Fluent in Bahasa Indonesia; working proficiency in English.

Special Requirement

• Experience leading a mobile or distributed workforce, such as microfinance field officers, FMCG field sales/TDR, ride-hailing or delivery partner ops, or mobile F&B.

• Proven track record of improving team performance, with numbers to show for it (please include them in your CV).

• Track record of solving operational problems involving multiple stakeholders, from diagnosis to implementation (be ready to walk us through a real example).

• Coaching mindset: has developed team members who got promoted or significantly improved.

• Strong stakeholder management; able to get things done without direct authority.

• Experience dealing with local authorities or community stakeholders (Satpol PP, kelurahan, area management) in a field operations context.

• Calm under pressure and able to de-escalate conflict in the field.

• A "high standard, low ego" attitude: never satisfied with the status quo, but never bossy.

• Nice to have: basic SQL or dashboard tools (Looker Studio, Metabase).