Dental Acquisition Agent | Telesales Role

Audy Dental has been serving patients in Indonesia for more than 17 years with 60+ branch clinics in Jabodetabek, Karawang, Bandung, Semarang, and Surabaya. Audy Dental serves more than 30.000+ patients every month.

Job Desciptions:

• Responsively and professionally handle inbound chats from potential patients across online channels.

• Provide clear, persuasive information regarding dental treatments, pricing, doctor schedules, and ongoing promotions.

• Drive chat inquiries to successfully booked clinical appointments.

• Boost conversion rates.

• Meet and exceed daily/monthly KPIs (Response Time, Lead Volume, Conversation Quality, and Conversion/Closing Rate).

Job Qualifications:

• Associate Degree (D3) minimum

• 1+ year of experience in Customer Support, Online Sales, Telesales, or Live Chat Handling (experience in Healthcare/Dental is a huge plus!).

• Proven ability to multitask and manage multiple live chat sessions simultaneously.

• Driven by targets, metrics, and KPI achievements.

• Flexibility to work in shifts, including weekends.