Daily Worker - Spa Therapist

1. Treatment Delivery & Guest Experience

• Professional Spa Services: Perform high-quality massage, body, and facial treatments (such as Signature Massages, Body Scrubs, Wraps, and Aromatherapy) according to the hotel’s 5-star brand standards and protocols.

• Guest Consultation: Conduct pre-treatment consultations to assess guest health conditions, preferences, pressure requirements, and potential allergies.

• Customized Service: Tailor treatments safely to meet individual guest needs while ensuring privacy, modesty, and proper draping techniques at all times.

2. Treatment Room & Facility Maintenance

• Room Setup: Prepare treatment rooms before each session, ensuring proper lighting, soothing music, optimal room temperature, and correct product placement.

• Hygiene & Sanitization: Clean, sanitize, and sterilize treatment tables, equipment, and tools after every guest session in accordance with strict health and safety standards.

• Linen & Supply Management: Replenish clean towels, robes, and linens, maintaining a spotless, organized work environment and stripping dirty linens promptly.

3. Retail & Product Knowledge

• Product Expertise: Maintain a thorough understanding of all spa products, ingredients, treatment benefits, and home-care recommendations.

• Retail Assistance: Recommend and up-sell relevant spa products or additional treatments based on guest needs without being pushy.

4. Operations & Safety Standards

• Punctuality & Schedule Management: Arrive promptly for scheduled shifts and adhere strictly to appointment times to prevent guest wait times.

• Safety Protocols: Follow correct ergonomics to prevent personal injury and report any damaged equipment, maintenance issues, or safety hazards to the Spa Supervisor/Manager immediately.

• Guest Feedback: Escalate guest preferences, special requests, or dissatisfaction promptly to management to ensure rapid resolution.