Customer Support Engineer

Job Description:

1. Conduct equipment inspections, troubleshooting, and repairs to ensure optimal performance and functionality.

2. Provide technical support to customers regarding equipment operation, usage, and troubleshooting.

3. Carry out preventive and corrective maintenance to ensure equipment reliability and efficiency.

4. Ensure equipment installation and operation comply with technical procedures and applicable environmental monitoring regulations.

5. Prepare technical reports on equipment installation, calibration, maintenance, and repair activities.

6. Coordinate with internal teams and customers to resolve technical issues and maintain service quality.

Qualifications:

1. Minimum education of Diploma (D3), or Bachelor's Degree (S1) in Analytical Chemistry, Chemistry, Environmental Engineering, Chemical Engineering, or related fields.

2. Fresh graduates are welcome to apply. At least 1 year of experience in environmental analysis, instrumentation, or equipment maintenance is an advantage.

3. Familiarity with Indonesian Ministry of Environment and Forestry (KLHK) regulations related to environmental monitoring and management.

4. Basic knowledge of equipment calibration, troubleshooting, and technical maintenance.

5. Understanding of water and air sample analysis procedures.

6. Strong analytical, problem-solving, communication, and coordination skills.

7. Ability to work independently and collaboratively in a team, with willingness to perform fieldwork.