Customer Solutions Specialist - Night Shift

Responsibilities:

• Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.

• Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.

• Resolve tenant issues with empathy and effective problem-solving skills.

• Coordinate with internal teams to address maintenance, billing, or service-related concerns.

• Facilitate smooth communication between tenants and the property management team.

• Provide detailed explanations of property policies, procedures, and updates.

• Handle complaints or disputes with a persuasive and solution-oriented approach.

• Contribute to customer retention strategies by delivering excellent service.

Minimum Qualifications:

• Minimum 1 year of tenant relations, customer care, or relevant work experience.

• Experienced in handling end-to-end hard complain and problem solving analyst.

• Experienced in the property industry is a plus!

• Willing to work on a shifting schedule, including night shifts until 24.00.

• Strong communication and interpersonal skills.

• Empathetic and people-oriented.

• Able to respond and resolve issues quickly.

• Excellent problem-solving skills and attention to detail.

• Willing to work on-site in Kebon Jeruk, Jakarta Barat.