Customer Service Freelance

Key Responsibilities

• Respond promptly and professionally to customer inquiries through Shopee, TikTok Shop, and Lazada chat.

• Provide accurate information about products, promotions, order status, shipping, and delivery.

• Handle customer complaints, returns, refunds, and other after-sales inquiries.

• Follow up on unresolved cases and coordinate with the internal operations team when needed.

• Maintain good response times, service quality, and customer satisfaction.

• Support customer service coverage during agreed working hours, including campaign periods when scheduled.

Requirements

• Previous experience in e-commerce customer service is preferred.

• Familiarity with Shopee Seller Centre, TikTok Shop Seller Center, or Lazada Seller Center is an advantage.

• Good written communication and problem-solving skills.

• Patient, responsible, detail-oriented, and customer-focused.

• Able to manage multiple customer conversations efficiently.

• Experience with beauty or cosmetics products is a plus.

• Available to work according to an agreed freelance schedule.

Compensation & Schedule

• Daily rate: IDR 100,000–150,000 per person.

• Freelance arrangement; working hours, shifts, and work location to be discussed.