Customer Services & Document Staff (Freight Forwarding)

About the role

PT Samudera Caraka Jasa is seeking a Customer Services & Document Staff to join our team on a full-time basis in Jakarta. This role is integral to our import/export and customs operations, serving as a vital link between our clients and our logistics services. You will be responsible for managing customer interactions, handling documentation, and ensuring smooth customs clearance processes. This position offers an excellent opportunity to develop expertise in the customs brokerage and logistics sector whilst providing exceptional service to our valued clients.

Job Description:

• Manage customer inquiries and provide timely support regarding shipment status, documentation requirements and customs procedures

• Prepare, review and maintain accurate customs documentation including bills of lading, commercial invoices, certificates of origin and other import/export/domestics documentation

• Liaise with customs authorities, port operators and shipping lines to facilitate smooth clearance and movement of goods

• Track and monitor shipment progress throughout the import, export, domestics cycle, keeping clients informed of any delays or issues

• Data entry and record management of customs declarations, cargo manifests and related documentation in company systems

• Coordinate with internal departments to ensure all documentation is complete and accurate before submission to customs

• Handle customer complaints and resolve documentation discrepancies in a professional and timely manner

• Maintain knowledge of current customs regulations, tariff classifications and import/export requirements

• Process invoices and maintain financial records related to customer accounts and services rendered

Requirements:

• Proven experience in customer service and documentation, preferably within the import/export, customs brokerage or logistics industry

• Strong proficiency with Microsoft Office applications, particularly Excel and Word

• Proficient in using English both speaking and writing

• Attention to detail with the ability to manage complex documentation accurately

• Strong organisational skills and ability to manage multiple tasks and priorities simultaneously

• Knowledge of customs procedures, HS codes and import/export regulations is preferred

• Good interpersonal and problem-solving skill

• Willingness to learn and adapt to evolving customs regulations and company procedures