Customer Service Supply Chain (Export)

Customer Service Supply Chain (Export)

Experience Staff

Full-Time

Working Mode : WFO

Not Displayed

Tanggung Jawab Pekerjaan

• Handle end-to-end export operations (Sea & Air), including documentation and administration
• Prepare and manage export documents (Shipping Instruction, BL, Invoice, Packing List, etc.)
• Coordinate with customers, overseas agents, carriers, and internal teams
• Monitor shipment schedule and ensure timely delivery
• Provide excellent customer service and maintain strong client relationships
• Handle inquiries, issues, and complaints professionally
• Ensure all processes comply with company procedures and regulations
• Provide regular updates on shipment status to customers

Kualifikasi

• Bachelor’s Degree in any field
• Minimum 2 years experience in Logistics / Freight Forwarding, especially Export (Sea & Air).
• Strong experience in export documentation and administration.
• Fluent in English (spoken & written), Mandarin proficiency is a plus.
• Good communication and coordination skills.
• Detail-oriented and able to work under pressure & tight deadlines.
• Customer-focused with strong problem-solving skills.
• Able to work independently and in a team.